Multi-tenant support desk
Customers, recruiters, and field agents open tickets when they need help. Your support team picks them up, replies, and tracks every step to resolution — one isolated workspace per team.
How it works
Each team is a fully separated environment. Tickets, users, and categories never cross team boundaries — safe to run multiple organisations on one instance.
Requesters see only their own tickets. Support agents work the queue. Managers handle escalations, reassignments, and user access.
Every status transition is recorded with the actor, timestamp, and an optional note. Nothing gets lost; every decision is traceable.